FAQ
Do I need to make an account to place an order with Ecothreads?
No, you do not need to make an account. You can check out as a guest and the order will be processed. If you become a member, it will have additional benefits which will be informed to the members occasionally.
If I order today, when will I get my shirt?
Orders are processed and shipped within 1-2 business days. Most orders are delivered within 3-5 days. Delivery may take longer during sale days.
Is my information safe with Ecothreads?
Please be assured that the personal information of the users is kept private and not shared with the third party at any point.
How do I return or exchange any product?
You can exchange or return the products as per our policy. You can check details for the policy at https://ecothreads.pk/policies/refund-policy
If I add a product to my cart, does it get reserved?
We do not reserve a product once you add it to your cart. To ensure that your desired product does not run out of stock, checkout quickly to secure your purchase.
If I forget my password, what should I do?
In case you forget your password, you can request a new password from the forget your password page and the new password will be sent to your registered email address.